Privacy

Overview

The Drug Store Hotel ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices regarding that information.

This policy applies to our website at fortdavisdrug.com and to information collected when you make a reservation or stay with us.

Information We Collect

When you make a reservation:

• Name and contact information (email, phone number)
• Billing address
• Payment information (processed securely by our booking provider)
• Arrival and departure dates
• Number of guests
• Special requests or preferences

When you visit our website:

• Device and browser information
• IP address
• Pages visited and time spent
• Referring website

When you contact us:

• Name and email address
• Content of your message
• Any other information you choose to provide

How We Use Your Information

We use the information we collect to:

• Process and manage your reservation
• Communicate with you about your stay
• Send booking confirmations and check-in instructions
• Respond to your questions and requests
• Improve our website and services
• Comply with legal obligations

We do not sell your personal information to third parties. We do not send marketing emails unless you specifically opt in.

Third-Party Services

We use the following third-party services to operate our business:

• ThinkReservations: Our booking and property management system. When you make a reservation, your information is processed through their secure platform.
• Stripe: All credit card payments are processed and stored by Stripe. Your card information is sent directly to Stripe and is never stored on our servers. Stripe is PCI-DSS Level 1 compliant, the highest level of certification in the payments industry.
• Google Analytics: We use analytics to understand how visitors use our website. This data is aggregated and does not personally identify you.

These services have their own privacy policies governing their use of your data.

Cookies

Our website uses cookies — small text files stored on your device — to:

• Remember your preferences
• Understand how you use our website
• Enable booking functionality

You can disable cookies in your browser settings, but some features of our website may not work properly without them.

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. Our website uses SSL encryption for secure data transmission. Payment information is handled by PCI-compliant processors.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain reservation records for a reasonable period to fulfill our legal and business obligations. Contact form submissions are retained only as long as necessary to respond to your inquiry.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-out: Unsubscribe from any marketing communications

To exercise these rights, contact us at [email protected].

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact

Questions about this privacy policy? Contact us at [email protected].

The Drug Store Hotel
111 N State St
Fort Davis, TX 79734